Introduction

NM Scales, an experienced and reputable outsourcing company, assisted a rapidly expanding sports company in establishing a dedicated support team. Despite having an exceptional product, the sports company struggled to meet growing customer service demands. Recognizing this challenge, NM Scales provided a tailored solution to build a capable and efficient support staff.

Laying the foundation

During the first year, NM Scales collaborated closely with the sports company’s management to understand their unique needs. This collaboration facilitated hiring and training six skilled support staff members. Ongoing support and comprehensive training ensured the team was well-prepared to address any customer service issues.

Expanding horizons

As the sports company continued rapid growth, NM Scales expanded the support team to 17 employees. Leveraging expertise gained in the first year, NM Scales provided specialized training and unwavering support to new hires, setting the stage for sustained success.

Scaling new heights

By the third year, the sports company had experienced exponential growth with NM Scales’ assistance, boasting a robust support team of 38 individuals. The team efficiently handled a substantial volume of customer inquiries, contributing significantly to the sports company’s exceptional customer service reputation.

Ongoing support and collaboration

Throughout the partnership, NM Scales remained committed to providing unparalleled support and service. They actively engaged with the sports company to identify and resolve challenges, offering guidance and advice. This collaborative approach positioned the sports company as an industry leader.

Future growth and support

With ongoing expansion, NM Scales continues providing invaluable support in building a larger support team. The two companies have established a strong working relationship based on trust, collaboration, and a shared commitment to excellence. NM Scales works with the sports company to identify new hires, develop training programs, and implement streamlined systems and processes. Their expertise and support instill confidence in sustained growth and exceptional service delivery. The plan is to onboard 10-15 support staff members in the upcoming year, with NM Scales fully dedicated to helping them achieve their objectives.

Investing in employees and partner Success

NM Scales delivers excellent service to partners while prioritizing the growth and development of its own workforce. They provide extensive training, coaching, mentoring, skill-building workshops, and resources to support career advancement, recognizing the importance of a motivated workforce for high-quality service and long-term relationships.

Delivering top talent for partner success

NM Scales is deeply committed to sourcing the best employees to meet partners’ unique requirements. By closely working with partners, they understand specific needs and deliver customized solutions. NM Scales has a reputation for providing highly skilled and motivated staff, ensuring partners receive the support necessary for growth and success.

Conclusion

NM Scales cultivates long-term, mutually beneficial relationships with partners and employees. By delivering outstanding service, nurturing employee growth and development, and providing top-notch talent, NM Scales actively contributes to a brighter future for all involved.